Refund Policy

Booking Cancellation

Cancellation made > 48 hrs before booking start - Flat cancellation fee of INR 200 or a % of booking fee, whichever is higher. Such % of booking fee shall be determined solely by Self-Safar basis business impact of such cancellation. Refund of the remaining portion of booking fee after deduction of cancellation fee, will be sent to original source from which such booking fee was received, if possible (i.e. IMPS/UPI as the case may be).

Cancellation made < 48 hrs before booking start - Flat cancellation fee of INR 200 or a % of booking fee, whichever is higher. Such % of booking fee shall be determined solely by Self-Safar basis business impact of such cancellation. Refund of the remaining portion of booking fee after deduction of cancellation fee, will be in the following manner: (i) Self-Safar shall issue redeemable coupon code usable on the Self-Safar platform as per applicable terms and condition, or credits/S-points (100% redemption) for upto an amount which will be determined by Self-Safar and (ii) the remaining refund amount will be sent to original source from which such booking fee was received, if possible (i.e. IMPS/UPI as the case may be).

Cancellation made after booking starts - No refund of booking fee

Notwithstanding anything, Self-Safar reserves the right to withhold any refunds due to cancellations, if Self-Safar, at its sole discretion, perceives any credit card frauds by a user or where cancellations are made by a user with an intention to defraud Self-Safar.

Extension post start

For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable

Shortening post start

For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable

Shortening post start

No charges or refunds applicable

Shortening/Rescheduling within 24hrs of booking start or booking end.

Customers will not be able to change the booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.

Fuel Policy

No refund will be applicable if car is returned with excess fuel

Breakdown of vehicle

Where the Member is not responsible for the breakdown of the Self-Safar vehicle, Self-Safar shall refund an amount equal to the cost of the unused hours of such booking. Further, Self-Safar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Self-Safar vehicle

Note:

All Refunds made shall be through the original payment account only within 30 working days. We are giving full refunds of any amount paid by you as under:
- as a security deposit and/or,
- amount falling under the free cancellation period and/ or,
- any other valid charges that you are entitled to.
In case, you opt for getting the refund amount in the form of Self-Safar Coupons, then the amount you are entitled to receive will be considered as settled irrespective of whether the coupon is utilized or not.

No Show

No refunds would be applicable